Complaints
We attach great importance to quality products and maintain close contact with our manufacturers. With us, you can only buy products we believe in. Your advantage is that you will enjoy our products for a long time, so you can recommend us with a clear conscience. Should you nevertheless have any complaints about a product you have purchased, we will endeavor to resolve these issues as quickly and as best as possible.
Warranty with On-Site Service:
In many cases, complaints can be handled directly with the manufacturer. In some cases, the defective device will then be replaced on-site. Alternatively, some manufacturers also offer free repairs (within the granted warranty period). Handling complaints directly with the manufacturer shortens your processing time, so you can get defective devices back into use as quickly as possible. If you do not wish to contact the manufacturer, we will of course process your complaint.
Goodwill Processing:
We will forward your defective goods to the manufacturer/service partner without acknowledging any legal obligation. We have no influence on the processing time. The flat-rate fee is €25.00 net.
Returns:
Please send all repair items without accessories. We assume no liability for missing accessories. For credit items and DOA cases, please send them complete with accessories (in original packaging with outer packaging)! Please send returns in the event of a warranty claim carriage paid only to:
- SatKing GmbH
- Service Department
- Junkersring 18
- 53844 Troisdorf
Description of the error: Please describe the error as accurately as possible ("broken" or "defective" is NOT a sufficient description of the error). If our technicians cannot reproduce the error you reported and classify your product as functional, we will charge you the shipping costs plus a processing fee of €25.00 net.
Unauthorized Returned Goods
These will be returned at a cost of €25.00 net, freight collect.
Returns
Returns can only be accepted for a restocking fee. Typically 10% of the purchase price. Please notify Sales in advance of any returns.