General Terms and Conditions

1. Scope

The following General Terms and Conditions apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with SatKing GmbH.

The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. By clicking the order button, you submit a binding offer for the products contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit your order.

We accept your offer within two days by

submitting a declaration of acceptance in a separate email or
if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see "Payment").

The relevant alternative for you depends on which of the listed events occurs first.

3. Contract Language, Storage of Contract Text

The language(s) available for concluding the contract: German, English

The contract text is not stored by us.

4. Subject Matter of the Contract

4.1 Product Description

The validity of the respective product description as an essential component of the contract is excluded.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us:

Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and the actual product colors are possible.

5. Delivery Conditions

5.1 Shipping Costs

In addition to the stated product prices, shipping costs may apply for standard shipping. For more information about shipping costs, see the offers.

There is a surcharge of €13.90 for express shipping. Further details regarding express shipping can be found in the offers.

5.2 Delivery Options

We ship the products to the delivery address specified during the ordering process.

You generally have the option of picking up the goods from SatKing GmbH, Junkersring 18, 53844 Troisdorf, Germany, during the following business hours: 9:00 a.m. to 7:00 p.m.

5.3 Delivery by Freight Forwarder

Appointment Arrangement

For freight forwarding deliveries, the freight forwarding company commissioned by us will contact you to arrange a delivery date.

Place of Delivery

Delivery of the goods is limited to the transport and unloading of the goods at the first public curb at the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods, unless otherwise expressly agreed.

6. Payment

6.1 Due Date and Default of Payment

The price is due upon conclusion of the contract, unless a later date arises from the following payment terms.

The following applies to consumers: In the event of late payment, we reserve the right to For the second and each subsequent reminder, we reserve the right to charge a fee of €1.50 per reminder. You reserve the right to provide evidence of lesser damages. Further claims remain unaffected.

The following applies to businesses: In the event of late payment, we reserve the right to charge you statutory default interest of nine percentage points above the base interest rate, plus a flat rate of €40. Further claims remain unaffected.

6.2 Payment Methods

The following payment methods are generally available in our shop.

Prepayment
If you select prepayment as your payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.

Cash on Collection
You pay the invoice amount in cash upon collection.

Cash on Delivery
You pay the purchase price directly to the delivery person. An additional charge of €7.00 will apply.

Credit Card
You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A., 38 Avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by Amazon Pay within one banking day after placing your order.

Amazon Pay may offer registered Amazon Pay customers, selected according to its own criteria, additional payment methods in their customer accounts. However, we have no influence on the availability of these methods; Other individually offered payment methods affect your legal relationship with Amazon Pay. Further information can be found in your Amazon Pay account.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the Safari browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found for each payment option and during the ordering process.

Purchase on account via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.

Klarna can offer registered Klarna customers, selected according to its own criteria, additional payment methods in their customer accounts. However, we have no influence on the availability of these methods; other individually offered payment methods affect your legal relationship with Klarna. Further information can be found in your Klarna account.

Klarna Direct Debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date your account will be debited (so-called prenotification). The account will be debited after the goods have been shipped.

PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods in their customer accounts. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your Legal relationship with PayPal. Further information can be found in your PayPal account.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information is available for each payment option and during the ordering process.

PayPal
To pay the invoice amount using PayPal, you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction is processed by PayPal immediately after the order is placed.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods in their customer accounts. However, we have no influence on the availability of these methods; any additional individually offered payment methods affect your legal relationship with PayPal. Further information can be found in your PayPal account.

Installment purchase via easyCredit TeamBank AG Nuremberg
In cooperation with easyCredit TeamBank AG Nuremberg, Beuthener Str. 25, 90471 Nuremberg, Germany, we offer you the option of installment purchase. A successful address and credit check is required. The terms and conditions of easyCredit TeamBank AG Nuremberg apply to payment processing – in addition to our terms and conditions. Further information, including the General Terms and Conditions of easyCredit TeamBank AG Nuremberg, can be found during the ordering process.

7. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.

8. Retention of Title

The product remains our property until full payment has been made.
The following also applies to businesses: We retain ownership of the product until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport Damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us without delay. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment.

10. Data Backup

You are responsible for properly and regularly backing up your data. We are not liable for damages resulting from the loss of data if you could have avoided the data loss through regular and complete data backups.

The above limitation does not apply to claims based on damages caused by us, our legal representatives, or vicarious agents.

in the event of injury to life, body, or health
in the event of intentional or grossly negligent breach of duty or fraudulent intent
in the event of breach of essential contractual terms Obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations)
within the framework of a guarantee promise, if agreed, or
to the extent that the scope of application of the Product Liability Act is open.

11. Warranty and Guarantees

11.1 Defect Liability Law

Unless expressly agreed otherwise, the statutory liability for defects.

The following limitations and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents.

In case of injury to life, body, or health.
In case of intentional or grossly negligent breach of duty and fraudulent intent.
In case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely. (Cardinal Obligations)
within the scope of a guarantee promise, if agreed, or
to the extent that the scope of application of the Product Liability Act is open.

Restrictions on Businesses

For business owners, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For business owners, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness. The sale of used goods is subject to the exclusion of any warranty.

The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.

Note for merchants

The obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you fail to provide the notification stipulated therein, the goods shall be deemed approved, unless the defect was not apparent during the inspection. This does not apply if we have fraudulently concealed a defect.

Information for Consumers

We would like to inform you that when selling used goods to consumers, we may shorten the limitation period for warranty rights to one year from delivery of the goods, provided that we specifically inform you of this and this is expressly and separately agreed upon.

11.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the Online Shop.

12. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives, or vicarious agents.

in the event of injury to life, body, or health,
in the event of intentional or grossly negligent breach of duty,
in the event of a guarantee promise, if agreed, or
insofar as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which requires proper In the case of contractual obligations which are essential to the execution of the contract and which the contractual partner can regularly rely on being complied with (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded and which can typically be expected to occur.
Furthermore, claims for damages are excluded.

13. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here.

Important note: The platform for online dispute resolution (ODR) is will be permanently discontinued on July 20, 2025. The submission of complaints on the OS platform will therefore be discontinued on March 20, 2025. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final Provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Should individual clauses of these General Terms and Conditions be invalid in whole or in part, the remainder of the contract shall remain valid. To the extent that individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.